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I purchased the telephony TAPI control that I use in the program from Exceletel. Here is what says concerning modems.

We have discovered that recommending specific voice modems is very dangerous. The problems began as soon as we started posting voice modem names and model numbers on our web site. Customers and prospects alike could not find the devices. It seems the modems would be gone as quickly as they appear. Therefore we, and many of our customers abandoned voice modems in favor of more reliable and, more functional voice telephony devices.

ExceleTel utilizes the following voice modem:

Zoom/Modem V.92 PCI Model 3025 C

Here is some emails I received concerning modems and Talking Caller ID.

Window Vista

Just wanted you to know....I recently purchased a new PC, and it came with Vista Business 64 bit Windows installed on it.  While many of my current software packages were incompatible with that version of Windows, TCID installed just fine, and is running normally.  The new PC did not come with a modem (my fault when I was configuring it), so I bought a US Robotics USB modem from TigerDirect that is about the size of a thumb drive, and works beautifully with your software.  I just wanted to let you know, in case anyone should ask the question regarding compatibility with Vista Business 64.

 The modem is a US Robotics USB modem, Model USR5637.  Under Modem Properties, then Advanced, I entered the following in the Extra Initialization Commands section, I added the following: +vcid=1. Not sure if it was necessary, but it's a standard CID command for modems that are "having difficulty" recognizing CID signals, so I automatically put it in.  Interestingly, the modem literature does not advertise CID capability, but several people who previously purchased the modem stated it was, so I took a chance.  This modem does work with Vista Business 64 bit.

Windows XP

I could no get the Caller ID info thru the USB to serial converter.  I gave up and went to CompUSA and bought their $25.00 generic Internal Data/FAX v.90 modem SKU 274406.  It worked right out of the box! 

Talking Caller ID works with Creative Blaster DE5671 external USB modem out of the box Comp USA sku# 298988.

For Windows XP, my US Robotics 56K Voice INT PnP in an ISA slot works perfectly with all features of Talking Caller ID including the answering machine and caller id. Also, for Windows 98, my US Robotics 33.6K INT PnP in an ISA slot works perfectly.

I just wanted to say that I have an external best data modem sx5690 modem. It works with talking caller id, both caller id and answering machine. This customer is using Windows XP.

I am using a Creative Modem Blaster V.92 PCI Model DI5631 with XP driver. It works very well with the voice mail feature of Talking Caller ID. However when I earlier tested a US Robotics USR5695 PCI Internet Call Modem, I could not get it to pick up the caller id, even though the voice mail worked.

Well you can pass this on to anyone one else looking for a good all around modem with V.92, Caller ID, Voice, and Speaker Phone that works great with Windows XP Pro and Talking Caller ID. The modems that were talking about here are the Creative Blaster DI 5631. (They happen to support this product with Caller ID drivers that work). The bottom line is that all the functions of Talking Caller ID that I have tried so far work fine. (Caller ID, Voice, and Speaker Phone) This modem has the TAD feature also so it has a jumper wire to the sound card. 

COMPUSA generic 56K External Data/Fax Modem V.92 P/N:289090 - Worked 100% right out of the box! Peter D. Vouvounas.

Paul said he bought a modem on ebay that works perfectly. It was listed as New Motorola V.90 56K DATA/FAX MODEM and it is a PCI card. It evens works properly with the answering machine. When a caller presses a button while a message is play, it immediately interrupts the current message goes to the requested action right away like it should. Some other modems do not do this as they play the entire message before proceeding.

Windows 98 SE

Without reservation, I recommend the Creative Labs Modem Blaster with the Conextant chipset. I tried both ISA and PCI and had good result with both. The model for the PCI is a Creative Modem Blaster PCI model DI5630. My worst problem with all the other brands is that none had ample outgoing volume level for the caller to hear. The Creative Labs modems must have some kind of amplifier in their implementation of the chipset because the outgoing volume is loud and clear. Other modems with the same Conextant chipset have inadequate outgoing message volume. I recall that several different brands of modems using the Motorola and Lucent chipsets never did work at all to my satisfaction.

I do have the answering machine working and it works well. Modems that I have tried and won't work : ModemBlaster and modem made for CompUSA ( voice and answering machine work good but no CID.) ModemBlaster wouldn't work at all. After these two tries, I deleted all modems at installed my old U.S. Robotics Sportster Modem and windows found it this time and everything worked great after this. Hope this helps you.

Good news! I received two modems today that even though I was informed by a Creative Modem Blaster Customer Service Representative that they would not support caller ID, they in fact do work fine with your program. The Model numbers for your own reference are Creative Modem Blaster V92 PCI 56K DI5633 Modem I have installed the first modem and it is working fine with your software. He is using Windows 98.

Here is some feedback from a user who has tested a few modem for the voice

However, you will note that he said the US Robotics 56K ISA he tested had no
outgoing volume, barely audible at all. However, that is the one I am using
and it works fine for me. This user also had problems
getting the caller id to work with several of the modems, but I suspect that
he has something else wrong causing these problems.

So take it for what it's worth, I don't really trust the results, because my
modem is different. Please use with caution.

He reports:


Creative Modem Blaster v.90 DI5660 56.6 ISA: beautiful, loud, clear output
(at least 100% more outgoing message volume that others except Lucent

Lucent PCI LT v.90 data+fax+voice version 5.70: Loud, clear and undistorted

Excelent 56K PCI with Lucent chipset: Loud, clear and undistorted


Zoom PCI voice modem model 2925: The box says it is it is TAPI and IS-101
compliant and claims it includes software, but there are no mic or speaker
jacks, no software on the CD, and apparently no voice chip on the

Zoom PCI voice modem model 3025: Again, the box says "Voice Mail", but
there is apparently no voice chip on the modem.

Here is a rebuttal from Zoom about this:

I would like to let you know I stumbled across your website. I just wanted
to inform you that the Models you refer to as "don't support voice mail"
actually do support voice mail. The message is recorded through the sound
card. Also, the Model 2925 is tapi-compliant and does also support Voice
Mail. Just thought you would want this knowledge to make your site more user
friendly. Thanks for your time.

Zoom Technical Support

USRobotics 56.6 ISA: All functions work properly but outgoing volume is 
low, barely audible at all. Caller ID works okay.

USRobotics 36.6 ISA: All functions work properly but outgoing volume is 
low, barely audible at all. Caller ID works okay.

Hawking (Motorola chipset) SM56 PCI Speakerphone: Worst of all. No volume
and no Caller ID

No-Name (Cirus Logic chipset) 56.6 ISA: Barely audible, no caller ID.

Another No-Name (Cirus Logic chipset) 56.6 ISA: Barely audible. Caller ID
works okay

No-Name (Cirus Logic chipset) 14.4 ISA: Barely audible, no caller ID.

Cardinal external 36.6 voice modem: Answers in only data mode, will not
answer in voice mode, no caller ID.

No Name (Intel chipset) PCI: Slightly, only slightly, better volume, no
caller ID.

Another user reports the Jaton USB V.90 External Modem works well in Windows 98 for both caller id and voice mail features. The user also said it works in Windows 2000 except for the speakerphone features. Information about this modem can be found at:


I have compiled some more information about the use of voice modems for Talking Caller ID with Windows 2000. Here is some input from two users:

I am using a US Robotics 56k Performance Pro Modem.......model number 3CP5610A

I have had no problems at all with this modem working under Windows 2K or Windows NT. Also, the volume controls work problems getting anything to sound great. I tried 3 different modems before I decided to stay with this one.....I think its his best choice.

Hope this helps you.....Have good holiday !!!


The only modem I was ever able to get to work with the answering machine feature was a US Robotics 56k Voice Faxmodem Pro External (model # 0525). It is an external serial modem which, unfortunately, no one I've talked to seems to be interested in using. I've never found an internal voice modem to work with Talking CallerID or most other answering machine applications, and I've tried at least half a dozen different internal voice modems. My guess is that any of the currently sold and supported US Robotics external voice modems should work, although I haven't tested any newer than the 0525 model.

Playback volume is perfectly fine under the Win2k platform I used. All features worked as expected 99% of the time. Occasionally I would notice that Talking CallerID would stop responding to calls of any kind, but this was usually after 100 or more calls in a row without rebooting the machine. A simple restart usually fixed it.

Hope that helps.


After considerable testing and frustration, I can say with quite a bit of confidence that most of the problems are because of shoddy driver support, at least in the case of hardware modems. I've actually seen an IBM ThinkPad internal Winmodem work with voice support under Win2k, but it was with an OEM driver and answering machine application. If IBM can get their Winmodem to work under their OEM version of Win2k, it would seem to indicate to me that it's all in how well the driver is written.

Another reason I believe it's the driver is because I had a problem with the USR serial modem once when the driver became corrupted or replaced. For some reason it wouldn't be detected by Talking CallerID as a TAPI modem until I tracked down all of the modem installation files and deleted them, then reinstalled the modem. It was acting almost exactly like one of the internal modems (and a serial modem unsupported under Win2k) until I reinstalled the drivers.

Since XP has basically the same NT HAL architecture as Win2k, my guess is that hardware driver support for XP has improved. Or at least, Plug and Play under XP has improved somewhat. I haven't tried XP yet, so I'm just basing that on experiences related to me from friends who have taken the plunge. I've been too busy lately to take on installing another OS. 


I am using a Compaq OEM PcTel HSP 56k PCI modem, as issued with the Compaq Presario 5300 series (P4-1.5Ghz), with the exact same (slightly modified) drivers I wrote about on in your FAQ's. I am using Win 2K Pro SP2. Voice mail is working fine!

Steve Wiley -